• Status’s experiences with the main dealers over the years were fraught by frustration and dissatisfaction time an time again, primarily due to a lack of personal service and the inability of them being able not to deal with the same person and cater to their unique needs. Seeking a more human and customer-focus solution, it was the obvious choice to partner with IDT.
  • The Business decided to transition their mobile contracts to IDT based on the long term relationship. The key components of the solution provided by IDT included:
  • Personalised Service: IDT assigned a dedicated account manager to Status Metrology, ensuring that they had a single point of contact for all their communication needs. This personalised service allowed for tailored solutions and immediate assistance when they needed.
  • Technical Support and Maintenance: IDT’s technical support team were readily available should any technical issues had arised during the migration process.
  • Competitive Pricing and Hardware: As a business communication partner to major networks, IDT was able to negotiate highly competitive pricing for mobile contracts and access to the latest hardware. This allowed Status Metrology to stay ahead of the curve in terms of technology while optimising costs.
  • Enhanced Service Quality: Status Metrology experienced a notable improvement in the quality of service, with faster response times and immediate assistance for their communication needs.
  • Reduced Downtime: There were no technical issues or complications that came from the migration, leading to no disruptions to their business operations.
  • Cost Savings: IDT’s competitive pricing and cost-effective solutions helped Status Metrology reduce their mobile communication expenses, allowing for greater investment in other areas of their business.

The IT company that behaves nothing like an IT company.

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